ALAKEA
532-6565
BISHOP
524-0233
KAPIOLANI
973-4477
KOKEA
831-6500
MERCHANT
524-8585
queen
532-6566
Waialae
973-6599

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Privacy

We respect and are committed to protecting your privacy. Your personal information will never be sold to
anyone. We may contact you with promotional offers from time to time. You have the option to opt out of
these offers at any time.

SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the
industry standard and among the best software available today for secure commerce transactions. It
encrypts all of your personal information, including credit card number, name, and address, so that it
cannot be read over the internet.

END USER CONDUCT
Professional Image is committed to ensuring that the software remains a fun tool to create photobooks
and customized items. To that end, the Software allows users to be creative with their content. Users of
the Software may not use the Service to Process Prohibited Content. Generally, Prohibited Content
includes Content or other material that Professional Image believes:
1. Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise
2. Comprises copyrighted material used without the express permission of the owner;
3. Violates or otherwise encroaches on the rights of others;
4. Contains viruses, worms, corrupt files, Trojan horses or other forms of corruptive code, or any
other content which may compromise the Service (collectively “Corruptive Code”);
5. Advocates illegal activity;
6. Harms anyone, including minors; or,
7. Provides a link to any of the above;
Professional Image has the sole discretion to determine whether Content is Prohibited Content, and any
Content submitted to Professional Image may be subject to examination from time to time. Although
Professional Image does not and will not examine or otherwise review all Content submitted or
transmitted, Professional Image may delete, move, and edit Content for any reason, at any time, without
notice.
All Content (whether private or public) that is Processed on the Site is the sole responsibility of the person
who submitted it. Thus, you are responsible for your Content.

REFUND POLICY
At Professional Image, your satisfaction is our number one concern. We guarantee the quality of our
products: If for any reason you are not satisfied with the quality of your order, you may contact us within
30 days for a free reprint of your order or your money back. Please see below for exceptions and
instructions on how to get your reprints or refund. We do our best to send you the highest quality
products. However, there are situations that are beyond our control. Professional Image is not
responsible for the following:
1. Errors in spelling, punctuation, or accuracy in the text entered by the customer. Please preview
any custom text carefully and correct any mistakes prior to placing your order. Professional Image
does not and will not proofread for (or correct) any such mistakes.
2. Poor quality resulting from the use of low-resolution or poor quality images. A warning will appear
if you select a low resolution image; at that point, you may continue to use the image, but at your
own risk.
3. Errors in user-customizable features, such as enhancements, choice of finish (where offered),
cropping, border selection, size (where available) and formatting.
If you are not satisfied with your order, please contact us so we can investigate. Even if it turns out to be
one of the user errors listed above, we will be happy to work with you to correct the error.

PICK UP & DELIVERY POLICY
If you are picking up your order at a store, we will call you when your order is ready for pick up. If we are
shipping your order, your items will ship out within three days of purchase. We determine the most
efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS),
United Parcel Service (UPS) or FedEx. If you’re trying to estimate when a package will be delivered,
please note the following: Credit card authorization and verification must be received prior to processing.
Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require
express or 2 day shipping, please call us at (808) 973-4477 for options.

SHIPPING AND HANDLING COSTS:
1 photobook $8.95, each additional photobook $3.95
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged
4.712% sales tax.



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Copyrights 2009 Professional Image Hawaii
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